This article answers common questions about Descartes® Marketplace Connector™ integrations, including customer information, terminology, and troubleshooting. For additional information, contact the Descartes Marketplace Connector support team.
Which types of customer information does Descartes Marketplace Connector collect?
Descartes Marketplace Connector collects these customer details:
Customer ID
Full Name
Customer First Name
Customer Last Name
Customer Phone Number
Customer Mobile phone number
Email address
Is the word fulfillment used in different ways?
In Shopify™, fulfillment refers to the split of an order.
In Descartes Marketplace Connector, fulfillment refers to a completed pick session or action.
These terms are sometimes used interchangeably and may cause confusion.
How do I find out more about a displayed error message?
Go to:
Shopify: Monitoring Errors, Warnings and Integration Activities
Peoplevox: Monitoring Errors, Warnings and Integration Activities
Who are my resources on the Descartes Marketplace Connector team?
Primary Contact: Chris Johnsen, cjohnsen@descartes.com
Secondary Contact: Laura Bremer, lbremer@descartes.com
Both contacts are based in the Mountain Time Zone (United States).
What are cross-references, and why are there so many?
Descartes Marketplace Connector uses cross-references to handle multiple channels that need the same inventory information.
Generally, cross-references may be ignored unless there is an issue. See various articles in this Marketplace Connector Guide, including Shopify Errors, for more information.
How many times must the same error occur before the action causing the error is no longer attempted?
The action is attempted ten times before it is stopped. If this limit is reached, refer to the unsynched orders table located above the Integration table in Descartes Marketplace Connector.
Why do the inventory numbers in Shopify and Descartes Marketplace Connector do not match?
Both the committed quantity and on-hand quantity in Descartes Marketplace Connector or Shopify may not match the data in PVX. Please note:
Only the available quantity is migrated between Descartes Marketplace Connector and Shopify.
Background calculations are performed to ensure that inventory is prevented from being sold on Shopify.
While the numbers on Descartes Marketplace Connector/Shopify may sometimes seem strange, the available quantity on Shopify should match the available quantity in Peoplevox.
How do I view my orders that have unresolved issues for synching/un-synching?
The Unsynched Orders table in Descartes Marketplace Connector lists the orders that have unresolved issues for synching/un-synching. The table is a troubleshooting tool, indicating the orders that need to be fixed in Shopify so the data can be pushed through the syncs in order to set up for the integration. Each integration has multiple syncs that occur between Shopify > Descartes Marketplace Connector > PVX. To display the Unsynched Orders table:
Go to Settings > eCommerce Integrations > eCommerce Integrations.
Click the line item for the Shopify integration.
Scroll to the Unsynched Orders area.
See Shopify: Resolving Issues with Unsynched Orders for more details.