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Peoplevox: Monitoring Errors, Warnings and Integration Activities

Peoplevox Integration Log

The Peoplevox Integration Log can be used to view the integrations history, including errors, warnings, and integration activities. To display the Peoplevox Integration Log:

  1. Display the configuration page for Peoplevox <> Descartes Marketplace Connector integration.

  2. Go to Settings > eCommerce Integrations > eCommerce Integrations.

  3. Click the Peoplevox line item to display its configuration page.

  4. Scroll to the Integration Log (bottom of page).



    Please reference the image above:

    • The check boxes in the first column can be used to select integration items for export. The check box for selecting all integration items is at the top of the column.

    • Each integration item is assigned an ID (second column).

    • The entry in the Level (third) column identifies the integration activity as Info, an Error, or a Warning.

Note: See Integration Log Columns for descriptions of all columns.

    • To refresh the table, click the Refresh Table button (highlighted in the image, above). The refreshed grid shows any additional activity that occurred after you displayed the table, which can be useful when testing or troubleshooting.

    • Click any entry in the line item to display the corresponding Log. The Log includes the entire Request code and Response code, which may be useful in troubleshooting. (The first parts of the Request and Response codes are displayed in the grid.)

    • See also Filtering the Integration Log and Exporting the Integration Log.


Integration Log Columns

The Integration Log includes these columns:

  • Check boxes (first column): Used to select Integration Log items for export

  • ID: The integration item's unique ID

  • Level: Indicates a Warning (one-time issue), an Error (most common to review), or integration Info

  • Integration Process: Part of the process in which the error occurred

  • Integration Entity Type: Used only by development

  • Integration Entity ID: The ID of the issue that came from other software; it may be a hyperlink to the source issue

  • Internal Entity Type: The process in Descartes Marketplace Connector affected by the issue

  • Internal Entity ID: Internal ID of the Entity Type; it is often a hyperlink

  • Integration Message: Captured error message

  • Internal Message: Error produced by Descartes Marketplace Connector

  • Request: Information sent to the entity (may be blank)

  • Response: Information received in return (may be blank)

  • Created Date: First occurrence of the error

  • Modified Date: Last occurrence of the error


Filtering the Integration Log

To filter the Integration Log using various criteria:

  1. Click the Filter button (highlighted in the image, above) to display a search field at the top of each column. (The search fields are displayed in the image, above.)

  2. To filter the list by Info, Warning, or Error, select the item in the Level dropdown.

  3. To filter the list by specific text, enter text into a search field, and then press Enter. For example, enter "RETRIEVE" into the Integration Process search field.

  4. As needed, filter the list further by repeating the previous step for another column.


Exporting the Integration Log

To export all or part of the Integration Log:

  1. Do one of the following:

    • To export the entire log: 1) Check the select-all check box (top of the first column); 2) Remove text from the search fields; 3) On the Level dropdown, select the blank item.

    • To export part of the log, filter the Integration Log and/or check some of the check boxes in the first column.

  2. Click the CSV Export button (highlighted in the image, above) to generate the spreadsheet containing the data.

  3. Choose to open or save the spreadsheet file.


Peoplevox and Pixi Errors

Note: See also Shopify errors.

  • Duplicate Entry: Escalate to development.

    Duplicate entry '2-integration-PeopleVoxIntegration-pushNextProducts-0000-00-00' for key 'idx_unique' #0 /var/www/zangerine/lib/Zangerine/Database.php(39): Zangerine\Database->_query('INSERT INTO bac...', Array) #1 /var/www/zangerine/lib/Zangerine/EntityS


  • Barcode Conflict: The product exists in Peoplevox with a different item. Ensure all barcodes are unique.

    The item barcode (5056392427302) is already present for item code (KTCGBL8120) and will not be modified.


  • Order Not Found: The order was canceled or deleted. No action is necessary.

    There is already an active cross-reference for this integration and SKU (UWP1516LIT). Skipping variant.


  • Item Not Synced: Likely a duplication issue on the barcode or SKU level.

    The item HELLO-GC-021-A6 for sales order 19699UK cannot be found at line 1.


  • Partial Order Modification: Descartes Zangerine received an update from Shopify but could not update the entire order due to picked/despatched items.

    The sales order number (3741US) could only be partially modified at line 2.


  • Error Fetching HTTP Headers: Verify integration is working. This is usually a non-issue.

    Error Fetching http headers #0 [internal function]: SoapClient->__doRequest(' __soapCall('Authenticate', Array) #2.


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