Introduction
This article outlines the process for accessing Sales Orders and reviewing Fulfillment information in Descartes® Marketplace Connector to ensure accurate Order processing and integration with Shopify™ and PVX™. The key steps include:
Logging into Descartes Marketplace Connector.
Navigating to Sales > Orders.
Using filters to search for specific Orders.
Viewing Order details and Fulfillment information.
Reviewing and manipulating Fulfillment details, as needed.
The article also provides an overview of the Sales Order grid, explaining its key fields and describing certain Order Statuses (Pending Fulfillment, Picked or Shipped, Canceled) in relation to the integration with Peoplevox and Shopify.
Accessing Sales Orders and Displaying Fulfillment Information
Log in to Descartes Marketplace Connector.
Go to Sales > Orders to display the Orders grid. (See also Sales Order Review in this article.)
To find an Order, click the Filter button (highlighted in the image above) to display a search field at the top of each column.
Enter search criteria into a search field, and then press Enter to find matching Sales Orders. To narrow the search, repeat this step for other fields, as needed.
This is for viewing only to make sure that the sales order from Shopify are synced.
Note: Typically, it is unnecessary to review Fulfillment unless there is a concern about missing information in Shopify.
Sales Order Overview
Each row in the Orders grid represents an Order. The grid includes all possible columns for each Sales Order. Part of the grid is shown in the image above.
The columns can be rearranged (by dragging them) without affecting the customer or integration.
Each Sales Order can include more than 35 fields of information. However, these are the key fields:
ID: The internal Descartes Marketplace Connector ID for the Sales Order, referenced in the Integration Logs.
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Status: The current status as understood by Descartes Marketplace Connector. These are the possible statuses:
Pending Fulfillment: No indication received from Peoplevox that the Order has been processed.
Picked or Shipped: Communication received from Peoplevox about the Order and passed on to the correct eCommerce store.
Canceled: The Order was canceled in Shopify, thus pushing the cancelation to Peoplevox. Orders can also be canceled if multiple fulfillments in Shopify have been merged, causing Descartes Marketplace Connector to cancel one of the Orders and also cancel that Order in Peoplevox.
Created at: The date Descartes Marketplace Connector received the Order from Shopify.
Store: Indicates which integration the Order came from.
Integration Order ID: The unique URL string required to access the Sales Order.
Integration Order Name: How the Order number is displayed in the integration.
Integration Order Number: The unique Order number ID from Shopify.